If you are a registered POSBTC customer or a visitor to our Website, we act as the ‘data controller’ of personal your data. This means we determine how and why your data are processed.
Your shared information
In various places on our Website, you will find links for sending us an email message.
However we may use your email address to verify that you are a valid customer eligible for a support service.
How and why we use your data
The data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
– Keeping GB products and services running
– Managing your requests, login and authentication, remembering your settings, payments based on our contract.
– Customer support
– Notifying you of any changes to our service, solving issues via email and ticket system, phone support is a paid service.
– Sending you emails and messages about new features, products and services, and content.
– Legal basis for this data usage: consent and legitimate interests. You may opt-out at any time.
Here is what each of these “legal bases” means:
You have given clear consent for you to process your personal data for a specific purpose.
You can change your mind at any time!
Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
gaining insights from your behaviour on our Website
delivering, developing, and improving the GB service and products
enabling us to enhance, customize, or modify our services
determining whether marketing campaigns are effective
enhancing data security
Our Website contains links to other websites, outside the control of GB, that we think you may find useful. If you click on these links, you will leave the GB Website and enter websites that may have privacy policies different than GB’s. GB is not responsible for the privacy practices or the content of such websites.
Sharing of information and unsolicited communications
Aside from the third party involved in the processing of your payment, or a GB authorized partner in your local area, we do not share your personally identifiable information with any other entities. In addition, we will not send you any communications that you do not explicitly request from us (i.e. the only way for you to receive our email newsletter is if you choose to subscribe through a form on the GB Website).
How secure is the collected data?
How long we store data
Right to erasure
Right to erasure is also known as Right to be Forgotten. GB and its applications and services will delete all customer information including emails and email communication upon a customer request. However some data may have to be preserved due to other law requirements specifically but not exclusively Anti Money Laundering law.
Right to rectification
Customer has right to have inaccurate personal data rectified, or completed if it is incomplete upon a request.